Troubleshooting

Loader Type not recognized:

This means that your data requires a different loader type that is not recognized. Currently only a limited number of loaders are supported. See the config file for a list of supported loaders. If the necessary loader type is not supported the data is loaded with a default loader (binary). This may result in a loss of information. If your loader type is not supported you can add it to the list of supported loaders by adding a new class to the loaders package. You can do this by downloading the package as a developer. See the developer section for more information.

Viewer Type not recognized:

This means that your data requires a different viewer type that is not recognized. Currently only a limited number of viewers are supported. See the config file for a list of supported viewers. If your viewer type is not supported you can add it to the list of supported viewers by adding a new class to the viewers package. You can do this by downloading the package as a developer. See the developer section for more information.

Common errors:

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upload errorError updating deposition metadata: 400 Validation error.

metadata.related_identifiers.0.identifier: Not a valid persistent identifier. Identifier is required.

This error is raised because the metadata file does not contain a valid identifier for the related identifier. The identifier must be a valid DOI or ARK. If you do not have a DOI or ARK for your data you can use the DOI minting service to create one.

To solve this issue, you must either remove the incomplete additional relation in the additional relations part of the webreport. Or add an identifier to the identifier field like so: